Welcome to Zielke Towing & Tire! We’re here to provide you with reliable towing, roadside assistance, and vehicle repair services. By using our services or visiting our website, you agree to the following terms. We’ve kept it simple, so you know exactly what to expect from us.
What You’re Agreeing To
When you request a tow, roadside help, or repairs, you’re agreeing to these terms. We ask that you read them carefully. If you don’t agree, feel free to ask us questions before proceeding.
Our Promise to You
We’re committed to delivering:
- Professional, dependable towing and roadside assistance.
- Transparent pricing, with upfront estimates whenever possible.
- Timely communication about your service or repair needs.
Payment Details
- Charges: We’ll let you know the cost of services upfront, but sometimes unexpected situations (like extra towing needs) may change the final price.
- How to Pay: We accept cash, credit cards, and other approved payment methods. Payment is due when the service is completed.
- Late Payments: If payments aren’t made on time, there may be additional fees.
Things to Keep in Mind
Sometimes things don’t go as planned, especially with road conditions or weather. While we work hard to be prompt, here are a few situations that could affect your service:
- Severe weather or unsafe road conditions.
- Accessibility issues (e.g., blocked vehicles).
We’ll always keep you informed if there are delays.
Your Role as a Customer
To help us serve you better, we ask that you:
- Provide accurate information about your location and vehicle.
- Remove personal belongings from your vehicle before towing or repairs.
- Follow any safety instructions our team provides during service.
Our Responsibility to Your Vehicle
We handle your vehicle with care, but:
- Pre-existing damage: We’re not responsible for damage that was already there before we arrived.
- Belongings inside the vehicle: Unfortunately, we can’t take responsibility for personal items left in your car.
- Uncontrollable factors: We can’t be liable for issues caused by things outside our control, like extreme weather.
Cancellation and Refund Policy
- Cancelling a Service: If you need to cancel, let us know as soon as possible. Fees may apply if the service has already started.
- Refunds: Refunds are rare but may be considered in special cases. Contact us if you have concerns.
Using Our Website
When browsing our website, you agree to:
- Use it for its intended purpose—finding information or contacting us.
- Avoid actions that could harm the website or its functionality.
All content on our website belongs to us, and copying it without permission isn’t allowed.
Keeping Things Updated
We may update these terms occasionally to keep up with changes in our services or the law. We’ll always post the latest version on our website, so check back if you’re unsure.
Questions or Concerns?
If you have any questions about these terms or anything else, don’t hesitate to contact us:
- Phone: (269) 925-9573, (269) 429-6051)
- Email: [Insert email address]
- Address: [Insert business address]
We appreciate your trust and look forward to helping you get back on the road!
